Terms and conditions

1. Purpose and description of the Service

MAIA is an AI-powered clinical management platform for aesthetic medicine and plastic surgery clinics and practitioners. The Service may include, among other modules, an AI clinical scribe, an electronic health record, scheduling and patient management, inventory management with lot traceability, and invoicing compliant with Spain's VERI*FACTU regulations. The specific features contracted will be those specified in the applicable order form, commercial proposal, or subscription page.

The Service is intended for professionals and entities acting in the course of their business or professional activity (B2B) and is not intended for minors. Notwithstanding the foregoing, where the Client has the legal status of a consumer, the provisions of Clause 5 (Right of withdrawal) and other mandatory consumer protection regulations will apply.

2. Access, registration, and user accounts

Access to the Service requires prior registration by the Client and the creation of user accounts. The Client warrants that the information provided upon registration is true, accurate, and up to date, and is responsible for safeguarding its access credentials and for all activity carried out through its accounts. The Client will notify MAIA AESTHETICS® without delay of any unauthorized use of its accounts or any security breach of which it becomes aware.

3. Financial terms

The Service is provided on a subscription basis. The current prices, included licenses, additional modules, and billing terms are those published on the subscription page of the website (https://maiaesthetics.ai) or those set out in the commercial proposal or order form accepted by the Client, which will prevail in the event of any discrepancy. Prices are exclusive of VAT and any other applicable indirect taxes, which will be added in accordance with current regulations.

Payments are processed through the Stripe payment gateway. Failure to pay the applicable fees will entitle MAIA AESTHETICS®, upon prior notice, to suspend access to the Service until the outstanding amounts are settled.

MAIA AESTHETICS® may revise subscription prices by giving the Client at least thirty (30) days' notice. Revisions will apply as of the next renewal, and the Client may choose not to renew if it does not agree.

4. Term, renewal, and termination

The subscription will run for the term indicated in the order form or subscription page and will renew automatically for successive periods of equal duration, unless either party gives notice of its intention not to renew at least thirty (30) days before the renewal date.

Either party may terminate the agreement in the event of a material breach by the other party that is not remedied within thirty (30) days of formal notice thereof. Upon termination of the Service, MAIA AESTHETICS® will make the data hosted on the platform available to the Client in a structured, commonly used format for the period agreed in the data processing agreement, after which it will delete or return the data in accordance with that agreement.

5. Right of withdrawal

In accordance with Spanish Royal Legislative Decree 1/2007 (consolidated text of the General Law for the Protection of Consumers and Users), as amended by Law 3/2014, where the Client has the legal status of a consumer and the contract has been concluded at a distance, the Client will have a period of fourteen (14) calendar days to withdraw from the contract without giving any reason and without penalty. The period will run from the day following the conclusion of the contract.

To exercise this right, the Client must give unequivocal notice of its decision before the period expires, addressed to MAIA HEALTH TECH S.L., Avda. Manuel Fraga Iribarne, 19, 29620 Torremolinos, Málaga, Spain, or to [email protected], indicating the identifying details of the contract and of the contracting parties. The Client may use the model withdrawal form provided for in Annex B of Law 3/2014, which MAIA AESTHETICS® will provide together with the confirmation of the contract, although its use is not mandatory.

Where withdrawal is exercised within the period, MAIA AESTHETICS® will reimburse the payments received without undue delay and, in any event, within a maximum of fourteen (14) calendar days from the date on which it is informed of the decision, using the same means of payment used by the Client, unless otherwise agreed and at no additional cost to the Client.

Exceptions. The right of withdrawal will not apply, among other cases provided for in Article 103 of the aforementioned law: (a) to services whose performance has begun, with the consumer's prior express consent and acknowledgment that, once the contract has been fully performed by MAIA AESTHETICS®, the consumer will have lost the right of withdrawal — if the consumer withdraws after performance has begun but before it is complete, the consumer must pay the proportional part of the service actually provided —; and (b) to the supply of digital content not provided on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment of the resulting loss of the right of withdrawal, all of which MAIA AESTHETICS® will document on a durable medium together with the confirmation of the contract.

The right of withdrawal regulated herein is exclusive to those who qualify as consumers. It does not apply to clients who contract the Service in the course of their business or professional activity, without prejudice to the termination rights agreed in the preceding clause.

6. Client obligations and acceptable use

The Client agrees to use the Service in accordance with the law, these Terms, and the Service's intended purpose. In particular, the Client will refrain from:

• Using the Service for unlawful purposes or purposes contrary to good faith or public order.
• Introducing or spreading computer viruses or carrying out actions liable to alter, damage, or disrupt the operation of the Service.
• Attempting to access third-party accounts, systems, or data without authorization, or reverse engineering, decompiling, or disassembling the software, except where legally permitted.
• Assigning, sublicensing, or reselling access to the Service to third parties without the express written authorization of MAIA AESTHETICS®.

The Client, as a healthcare professional or clinic owner, is solely responsible for obtaining from its patients the consents and disclosures required by applicable regulations, including those relating to the processing of health data and, where applicable, the audio recording of consultations for transcription by the clinical scribe.

7. Use of artificial intelligence

The Service incorporates artificial intelligence technologies, including the automatic transcription and structuring of clinical information. The output generated by the AI systems constitutes drafts and proposals to support the professional's work: it does not replace clinical judgment or human review. The Client and professional users must review and validate the generated information before it is definitively incorporated into the medical record or into any document with effects vis-à-vis third parties. The Service is not a medical device and does not provide diagnoses, prognoses, or therapeutic recommendations.

MAIA AESTHETICS® applies to the Service the transparency, oversight, and risk management measures required by Regulation (EU) 2024/1689 (the EU Artificial Intelligence Act) according to the classification applicable to each feature.

8. Intellectual and industrial property

MAIA AESTHETICS® owns or holds licenses to all intellectual and industrial property rights in the platform, software, trademarks, logos, and other elements of the Service. The subscription grants the Client a non-exclusive, non-transferable license to use the Service, limited to the term of the agreement, and does not entail any assignment of rights.

The data entered by the Client into the platform, including its patients' clinical data, is and will remain the property of the Client.

9. Personal data protection

Within the framework of the Service, the Client acts as the data controller of its patients' personal data and MAIA AESTHETICS® acts as the data processor, in accordance with the data processing agreement (Art. 28 GDPR) executed together with these Terms. MAIA AESTHETICS® applies the technical and organizational measures described in its Information Security Policy and keeps the Client informed of the sub-processors it engages. The processing of personal data of website users is governed by the Privacy Policy.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party's information to which it has access in connection with the Service, and not to use it for purposes other than the performance of the agreement. This obligation will survive termination of the agreement.

11. Warranties, availability, and liability

MAIA AESTHETICS® will provide the Service with due diligence and in accordance with industry best practices, and will take reasonable measures to ensure its availability and continuity, including backup and contingency plans. However, the Client accepts that no online service is free from interruptions, and MAIA AESTHETICS® may therefore temporarily suspend access for maintenance, repair, updating, or improvement operations, seeking to minimize the impact and, where possible, providing prior notice.

To the maximum extent permitted by law, the total aggregate liability of MAIA AESTHETICS® arising from the agreement will be limited to the amount of the fees actually paid by the Client during the twelve (12) months preceding the event giving rise to the claim. Neither party will be liable for indirect damages, loss of profits, or loss of business. These limitations will not apply in cases of willful misconduct or gross negligence, or to any liability that cannot be limited by law.

12. Amendments to the Terms

MAIA AESTHETICS® may amend these Terms for legal, technical, or operational reasons. Material amendments will be communicated to the Client at least thirty (30) days in advance. If the Client does not agree, it may terminate the agreement with effect from the date the amendment enters into force; continued use of the Service after that date will constitute acceptance.

13. Governing law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute arising from them, the parties submit to the Courts and Tribunals of the city of Málaga, Spain, expressly waiving any other jurisdiction to which they may be entitled, unless otherwise provided by mandatory applicable law.

Last updated: July 2026.